Privacy Policy

Privacy Policy and Terms & Conditions
Last updated: January 6, 2025


Santos Consulting Group (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. By using our services or opting into our SMS communications, you agree to the practices described in this Privacy Policy and Terms & Conditions. Please read the following carefully.

  1. Privacy Policy
    1.1 Information We Collect
    We may collect the following types of personal information:
    • Personal Identifiers: Full name, email address, phone number, physical address, date of birth
    • Contact Information: Mobile number (including for SMS opt-in), mailing address
    • Location Data: IP address, geolocation
    • Device Information: Device ID, browser type, operating system
    • Usage Data: Browsing behavior, time spent on pages, clickstream data
    • Transaction Data: Payment information, purchase history
    • Other: Any data you voluntarily submit through forms, surveys, or communications
    1.2 How We Use Your Information
    We use your information to:
    • Provide, operate, and maintain services
    • Personalize user experience
    • Communicate with you via email or SMS (with opt-in)
    • Process payments and deliver services
    • Improve our services through analytics
    • Comply with legal obligations and prevent fraud
    1.3 Sharing of Your Information
    We may share your data with:
    • Service Providers: For business operations (e.g., payment processors)
    • Affiliates/Partners: For operational purposes only
    • Legal Compliance: When required by law or to protect our rights
    • Business Transfers: In the case of a merger, acquisition, or asset sale
    Important: We do not share, sell, rent, or trade SMS opt-in information or phone numbers for marketing purposes.
    1.4 SMS and Phone Number Use
    If you opt in to SMS communications, your number will be used only for:
    • Appointment confirmations and reminders
    • Billing and service updates
    • Any other messages directly related to services you requested
    We do not share SMS opt-in data or phone numbers with third parties or affiliates for marketing.
    1.5 Your Choices and Rights
    You have the right to:
    • Access and correct your data
    • Withdraw consent at any time
    • Request deletion of your data (where applicable)
    • Opt-out of marketing communications
    To exercise your rights, contact us at:
    (818) 697-0219
    santosconsultinggrp@gmail.com
    1.6 Data Security
    We implement commercially reasonable security measures. However, no system is 100% secure.
    1.7 Updates to This Policy
    We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated terms.
  1. SMS Terms and Conditions
    2.1 Consent and Privacy
    By opting in to SMS messaging, you consent to receive text messages related to our services. We do not share or sell your phone number or SMS opt-in information.
    2.2 Types of SMS Communications
    With consent, you may receive texts regarding:
    • Appointments (confirmations, reminders, follow-ups)
    • Billing and payment alerts
    • Service updates
    • Promotional content (only if legally allowed and consented)
    Example: “Reminder: Your appointment with Dr. Smith is scheduled for April 24 at 2:00 PM. Reply STOP to opt out.”
    2.3 Message Frequency
    Message frequency may vary based on your engagement with us, but you may receive up to 5 messages per week.
    2.4 Message and Data Rates
    Standard message and data rates may apply, depending on your mobile carrier.
    2.5 Opt-In Methods
    You can opt in by:
    • Giving verbal consent
    • Completing an online form
    2.6 Opt-Out Instructions
    You may opt out by:
    • Texting “STOP”
    • Contacting us at (818) 697-0219 or santosconsultinggrp@gmail.com
    After opting out, you’ll no longer receive SMS unless required for legal reasons.
    2.7 Help and Support
    If you need help, you can:
    • Text “HELP” in reply to any message
    • Contact us directly using the details below
    2.8 Additional Disclosures
    • Message/data rates may apply
    • You can opt out at any time
    • We may update these terms, and continued participation means you accept changes
  1. Contact Us
    If you have any questions about our Privacy Policy or SMS Terms and Conditions, contact us at:
    (818) 697-0219
    santosconsultinggrp@gmail.com